Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies when you visit the EPDEL website, create an EPDEL account, enroll in a course or program, make a payment, attend classes, complete assessments, submit projects or assignments, receive a certificate, contact learner support, apply for training or internship programs, participate in learning activities or otherwise interact with the EPDEL Platform.

This Policy does not control the independent privacy practices of third-party websites or services that you choose to access outside EPDEL.

2. Information We May Collect

EPDEL collects information according to the features and services you actually use. The type and amount of information collected may therefore differ between learners and services.

2.1 Account and Identity Information

Account and identity information may include your full name, username, email address, mobile number, account identifier, profile information and other information reasonably required to register or identify a learner.

Identity documents should only be requested where reasonably necessary for purposes such as eligibility verification, certificate verification, regulatory compliance or prevention of fraud.

2.2 Account Credentials

EPDEL may process authentication information necessary to provide secure access to your account. Passwords should be protected through appropriate security mechanisms and should not be stored in readable plain-text form.

Where an external authentication provider is used, that provider may process authentication information according to its own privacy terms.

2.3 Course and Enrollment Information

EPDEL may process information about courses enrolled in, program names, enrollment dates, batch information, course-access status, attendance, session participation and learning history.

2.4 Learning Progress

EPDEL may process information concerning lessons viewed, modules completed, exercise activity, learning progress, quiz attempts, practical-lab activity, assignment status and overall completion status in order to provide and improve learning features.

2.5 Assessment Information

Where assessments are provided, EPDEL may process answers, scores, attempts, evaluation results, instructor feedback, project evaluations, academic-integrity information and other information required to evaluate learning outcomes.

2.6 Projects and Submissions

When you submit projects, assignments, reports, code, documents, images or other materials, EPDEL may process those materials in order to deliver the educational service, evaluate submissions, provide feedback, maintain course records, verify completion requirements and investigate suspected academic misconduct where necessary.

Learners generally retain ownership of independently created original work, subject to any separate agreement applicable to internships, employment, sponsored projects, research collaborations or other special programs.

2.7 Certificate Information

Where certificates are issued, EPDEL may process the learner's name, course name, completion date, certificate identifier, assessment or completion status and other information reasonably necessary to verify certificate authenticity.

If EPDEL provides a public certificate-verification feature, only information reasonably necessary for verification should be displayed.

2.8 Payment and Transaction Information

Payments may be handled by third-party payment service providers. EPDEL may receive transaction-related information such as order identifiers, transaction identifiers, payment status, amount, currency, payment date, refund status and other information reasonably required for accounting, enrollment, reconciliation, fraud prevention or support.

EPDEL does not claim to directly store complete card numbers, CVV numbers, UPI credentials, internet-banking passwords or similar sensitive payment authentication information unless EPDEL actually implements a system that lawfully does so.

Payment providers may independently process payment information according to their own privacy practices and legal obligations.

2.9 Communications and Support Information

When you communicate with EPDEL, we may process emails, support requests, messages, feedback, complaints, survey responses, call-related information where applicable and other communications you send to us.

2.10 Technical and Security Information

Depending on EPDEL's actual technical implementation, we may process technical information necessary to operate, secure, troubleshoot and improve the Platform. This information may include IP addresses, browser information, device information, operating-system information, login timestamps, security logs, session information, error information and technical activity associated with Platform use.

EPDEL should not represent that a particular technical identifier is collected where the Platform does not actually collect or receive that information.

2.11 Cookies and Similar Technologies

EPDEL may use cookies and similar technologies where required for authentication, session management, security, user preferences, Platform functionality, analytics and other clearly disclosed purposes.

If optional analytics, advertising or tracking technologies are implemented, EPDEL may provide additional notices or consent mechanisms where legally required.

Information about specific cookies may also be provided through a separate Cookie Policy.

3. How We Obtain Information

EPDEL may obtain information directly from you when you register, enroll, submit a form, make a payment, complete an assessment, upload a project, contact support or otherwise communicate with EPDEL.

Certain technical information may be generated automatically when you access and use the Platform.

EPDEL may also receive information from service providers. For example, a payment provider may inform EPDEL whether a transaction was successful.

Where an educational institution, employer, training partner or other organization legitimately enrolls learners with EPDEL, we may receive information necessary to provide the relevant service.

Such information will be processed only where an appropriate lawful basis exists.

4. Why We Process Personal Information

Account Administration

EPDEL may process personal information to create and manage learner accounts, authenticate users, maintain profiles and provide secure access to the Platform.

Providing Courses and Programs

Personal information may be processed to enroll learners, provide course access, deliver learning materials, organize batches and sessions, track participation and provide other learning features.

Learning Progress and Assessment

EPDEL may process information to save learning progress, conduct assessments, evaluate assignments, provide feedback, calculate completion status and improve the learning experience.

Certificates

Information may be processed to determine certificate eligibility, generate certificates, maintain certificate records and verify authentic certificates.

Payments

EPDEL may process transaction information to confirm payments, activate enrollments, reconcile transactions, process eligible refunds, maintain financial records and identify payment abuse or fraud.

Learner Support

Information may be processed to respond to questions, resolve technical issues, address complaints, investigate payment problems and provide course-related support.

Security and Fraud Prevention

EPDEL may process information to protect learner accounts, detect suspicious activity, prevent unauthorized access, protect EPDEL's systems and investigate misuse.

Legal and Regulatory Compliance

EPDEL may process information where necessary to comply with applicable laws, regulations, tax obligations, accounting requirements, government directions, court orders and other lawful requirements.

Platform Improvement

Where permitted, EPDEL may analyze aggregated or appropriately processed information to understand how learning features are used, improve course delivery, identify technical problems, improve Platform usability and develop new educational features.

Communications

EPDEL may use contact information to send enrollment confirmations, class information, account notices, payment confirmations, course updates, security alerts, certificate notices and support responses.

Promotional communications will be handled according to applicable consent and communication requirements, and users will be provided appropriate choices where required.

5. Consent and Other Permitted Processing

Where consent is the appropriate basis for processing personal data, EPDEL will seek consent through a clear notice explaining the relevant purpose.

Where applicable law permits processing without consent for a specified lawful purpose, EPDEL may rely on that basis only to the extent legally permitted.

Where processing depends on consent, users may withdraw consent through the available mechanism. Withdrawal may remain subject to processing already lawfully undertaken, services that cannot continue without necessary information and information that EPDEL must retain under applicable law.

Withdrawal of consent does not automatically require EPDEL to erase information that it is legally permitted or required to retain.

6. Children's Personal Information

EPDEL may provide educational services that can be used by younger learners.

Where a user is treated as a child under applicable data protection law, EPDEL will implement the measures legally required for processing that child's personal information.

Where required, this may include obtaining verifiable consent from a parent or lawful guardian before processing a child's personal data.

EPDEL does not intend to engage in tracking, behavioural monitoring, targeted advertising or other processing involving children where prohibited by applicable law.

If EPDEL learns that children's information has been collected or processed without required authorization, it will take appropriate steps according to applicable law.

Parents or guardians may contact EPDEL through the Privacy Contact information provided below.

7. How We Share Personal Information

EPDEL does not sell learners' personal information to advertisers.

EPDEL may share information where reasonably necessary with service providers that assist with operating the Platform. These providers may include hosting providers, cloud infrastructure providers, database providers, authentication providers, payment processors, email services, communication providers, video-content delivery services, analytics providers, security providers and professional advisers.

EPDEL should provide these providers only the information reasonably necessary for the relevant service.

Providers acting on EPDEL's behalf are expected to process information consistently with applicable contractual and legal requirements.

8. Educational Institutions and Program Partners

Where a learner participates in EPDEL through a university, college, employer, training partner, sponsor or similar organization, certain information may be shared with that organization where necessary for the specific program.

Depending on the arrangement, this information may include enrollment status, attendance, course progress, assessment results, completion status or certificate information.

The nature of such sharing should be communicated where appropriate for the relevant program.

9. Legal Disclosure

EPDEL may disclose information where reasonably necessary to comply with applicable law, respond to valid legal process, comply with a court or governmental direction, protect the rights or safety of learners or others, investigate fraud, protect Platform security or establish, exercise or defend legal claims.

EPDEL will not voluntarily disclose personal information to authorities merely because an informal request has been made where legal authorization is required.

10. Corporate Transactions

If EPDEL or relevant assets of KERNOI AI Innovations LLP are reorganized, merged, acquired, transferred or subject to another legitimate corporate transaction, relevant information may be transferred as part of that transaction subject to applicable law and appropriate safeguards.

11. International Processing

Some technology providers used by EPDEL may operate infrastructure in multiple countries.

Where personal information is processed outside India, EPDEL will handle such processing in accordance with applicable Indian data-protection requirements and any restrictions or safeguards required by law.

12. Data Retention

EPDEL aims to retain personal information only for as long as it is reasonably required for the purposes for which it was processed or as required by applicable law.

Different categories of information may have different retention periods. Relevant considerations may include active account status, course-access duration, certificate verification, academic records, payment and accounting obligations, tax requirements, security requirements, dispute resolution, fraud prevention and legal obligations.

When information is no longer required, EPDEL may delete, anonymize or otherwise securely dispose of it, subject to applicable requirements.

13. Account Inactivity

Where applicable law specifies a retention or erasure process for inactive accounts or completed processing purposes, EPDEL will implement that process as legally required.

EPDEL may notify users before certain account information is erased where such notification is required or appropriate.

14. Data Security

EPDEL takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, accidental loss, unauthorized alteration, improper disclosure, destruction and misuse.

Depending on the Platform and the information involved, security measures may include access controls, secure authentication, encryption, password hashing, logging, backup controls, restricted administrative access, security monitoring and software updates.

No internet-based platform can guarantee absolute security. Learners are also responsible for protecting their login credentials and devices.

15. Personal Data Breaches

If a personal-data breach occurs, EPDEL will investigate and respond according to the circumstances and applicable legal requirements.

Where legally required, EPDEL will provide notifications to affected individuals and relevant authorities in the prescribed manner.

16. Your Privacy Rights

Subject to applicable law and permitted exceptions, users may have rights concerning their personal information. These may include obtaining information about personal-data processing, requesting correction of inaccurate information, completing incomplete information, updating information, requesting erasure where applicable, withdrawing consent where processing depends on consent and raising grievances concerning the processing of personal data.

Applicable law may also provide a mechanism allowing another individual to exercise certain rights in the event of death or incapacity.

EPDEL may reasonably verify the identity of a requester before fulfilling a privacy-related request.

17. Correcting Your Information

Learners should keep their account information reasonably accurate and up to date.

Where available, information may be updated directly through account settings. Alternatively, you may contact EPDEL to request correction or updating of personal information.

18. Data Deletion Requests

You may request deletion of personal information using EPDEL's privacy contact channel. EPDEL will evaluate each request according to applicable law.

Some information may need to be retained despite a deletion request where necessary for legal compliance, tax or accounting requirements, fraud prevention, security, ongoing disputes, exercise or defence of legal claims, certificate or academic-record integrity or other lawful purposes.

Where deletion of essential account information makes continued delivery of a service impossible, EPDEL will explain the relevant consequence where appropriate.

19. Grievances

If you have a concern about EPDEL's handling of personal information, you may contact the Privacy or Grievance Contact identified below.

Please provide sufficient information for EPDEL to understand and investigate the issue. EPDEL will respond in accordance with applicable legal requirements.

Where applicable law provides a right to escalate a privacy grievance to a statutory authority, nothing in this Policy removes that right.

20. Marketing Preferences

EPDEL may communicate information about new courses, educational programs, events or offers where legally permitted.

Where required, promotional communications will be based on appropriate consent. Users may opt out of eligible promotional communications using the available unsubscribe mechanism or by contacting EPDEL.

Opting out of marketing does not prevent EPDEL from sending essential service communications concerning your account, purchases, courses, certificates, security, legal notices or support requests.

21. Analytics

EPDEL may use analytics tools to understand Platform performance and usage.

Before this Policy is published in production, EPDEL should identify the analytics tools actually implemented on the Platform.

Where third-party analytics tools are used, the relevant information and any required consent controls should be disclosed.

EPDEL should not state that Google Analytics, Meta Pixel, Microsoft Clarity or a similar service is used unless that service is actually implemented.

22. Third-Party Links

EPDEL may link to external websites, libraries, tools, documentation, research resources, software platforms and other services.

Those third parties operate under their own privacy practices. EPDEL's Privacy Policy does not govern information that you provide directly to an independent third party.

23. Changes to This Privacy Policy

EPDEL may update this Privacy Policy to reflect changes to the Platform, new features, changes in data practices, security requirements, business changes or legal and regulatory developments.

The current version will display an updated date and version number.

If a change materially affects the way EPDEL processes existing user information, EPDEL may provide additional notice where appropriate or legally required.

24. Privacy Contact

For privacy questions, personal-data requests, correction requests, deletion requests, consent-related matters or grievances, contact EPDEL using the information below.

25. Relationship With Other EPDEL Policies

This Privacy Policy should be read together with EPDEL's Terms & Conditions, Refund & Cancellation Policy and Cookie Policy where applicable.

If a particular EPDEL program has additional privacy requirements, EPDEL may provide an additional notice for that specific program.